Know What to Expect
Each treatment plan is uniquely based on your preferences and goals, but there are many common threads in our care model.
Right Now
Ourera is here when you need us, and for many who are considering starting treatment that means right away.
You’re eligible if you’re a California resident who is 16 or older, we accept your insurance or you agree to self-pay, and you have medical needs related to opioid use.
We make it as simple and convenient as possible to get started without delay. There’s no application process or wait list, and you’re able to self-schedule your visit right away.
After scheduling your visit, you’ll receive links to our secure enrollment form. Provide your basic contact information, insurance information, and your health history and goals before your visit. We use a low-threshold approach that starts by collecting the minimal amount of information necessary to treat you safely and effectively. We fill in the gaps later as you’re feeling able.
You’ll also receive an invitation to enroll in our secure patient portal, Elation Patient Passport, and a link to our virtual waiting room.
At Your First Visit
Our virtual visits use Zoom for Healthcare. Use the link you received by text message and email to join our virtual waiting room 5 minutes before your visit time. If you have difficulty connecting, let us know by emailing schedule@ourera.health, and we can reach out to support you by phone.
Be sure you’re in a private space. You can use your computer, tablet, or phone anywhere you have an internet connection. A loved one is welcome to be with you during the visit if you prefer.
Dr. Clear will join at the visit time and welcome you to the virtual consultation room. Expect to discuss the following:
Your goals for treatment, and your history of substance use and any prior treatment
How our program works, and verbal consent to receive treatment by telemedicine
All current medications that you are taking or prescribed
Your health history
You’ll discuss your treatment options and then choose the option that best fits your needs, resources, and preferences.
You can ask questions and provide additional information at anytime during the visit. Then, you’ll schedule your follow-up, and you may leave the visit while your provider finishes your care summary and submits any orders, prescriptions, instructions, and referrals that were discussed as part of your plan.
The initial visit may take up to 60 minutes.
After Your First Visit
After your first visit is complete and you have your care plan, any prescriptions, and orders in-hand, we hope you can breath a sigh of relief. Your pharmacy will begin work filling any electronic prescriptions sent. In the meantime, be sure to register for your secure patient portal, Elation Patient Passport, if you haven’t already. Use Elation Patient Passport to message Dr. Clear between visits, and to access your health record and care plan. You can also reschedule your follow-up visit if needed for any reason.
Continuing Care
You’ll generally continue to follow-up closely, often every 1 - 2 weeks, until you’re feeling stable on treatment. For most patients, feeling stable means being physically comfortable, being protected from relapse through effective control of cravings and triggers, and also being confident in the plan of action if a slip or relapse does occur.
It’s common to achieve early stability within a month of the initial visit, but this varies. With each visit, we’ll start shifting toward a longer-term focus by learning more about your broader health history and goals. As this shift develops, we’ll also begin incorporating other recommendations for general wellness, behavioral health, and other chronic care as needed to optimize your likelihood of long term success. Above all, your goals and preferences always inform the direction of your care. Ourera can remain focused solely on your addiction or dependence if you prefer, or we can play a broader role by addressing some behavioral and general medical needs.
Visits continue once each month for most patients who remain stable with their addiction or dependence in remission. For patients with addiction, we avoid outdated concepts like “graduation” or “cure,” and instead focus on sustainable control to keep you safe and healthy long-term. That means that care continues for as long as it’s benefiting you, and it’s normal to continue for years or lifelong.
Enough waiting,
Ourera is here for you now.
If Ourera’s approach could be right for you, it just takes a minute to schedule your initial visit online. You’ll receive your secure enrollment forms and your invitation to our virtual office. You could be seeing your provider within hours.
We’re committed to your wellbeing, but you make no ongoing commitment to us by completing an initial visit.