Contact us
Welcome to Our Virtual Front Desk
In alignment with our Direct-to-Provider Model, all administrative and clinical requests are handled efficiently through secure, dedicated digital channels. This model eliminates overhead, allowing us to dedicate 100% of our resources to providing you with the best possible clinical care.
Please use the appropriate link or email address below to ensure your inquiry is routed to the correct department immediately.
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Use Elation Patient Passport for all inquiries
Email support@ourera.health if unable to use Passport.
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Direct Address for Secure EHR to EHR Communication (preferred): brian.clear@1089268934967300.direct.elationemr.com
Secure Fax: (510) 726-2496
Non-secure Referrals: refer@ourera.health
General Inquiries: partner@ourera.health
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If you are a third party requesting patient information, please be advised that Ourera is a 42CFR Part 2 covered entity. Please include a Part2 compliant signed patient consent form and proof of your relationship to the patient along with any request to records@ourera.health
If you are a patient or former patient, use Elation Patient Passport for secure medical record requests, or email records@ourera.health
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General Inquiries: info@ourera.health
Regulatory: filing@ourera.health
Why We Don't Use Phone Reception
We operate a fully virtual and self-service front desk experience. We do not maintain traditional phone reception staff.
Focus on Care: By automating scheduling, check-ins, and routine inquiries via secure forms, Ourera can focus entirely on clinical attention and patient access.
Efficiency & Speed: Submitting your request through the dedicated channel below is the quickest and most discreet way to receive a response, eliminating phone tag and hold times.
Administrative Offices
66 Franklin St.
Suite 300
Oakland, CA 94607-3734
Hours
by appointment only
Our offices are primarily for administrative use and are not available to accommodate walk-in visitors.
A private consultation room is available for in-person patient care as occasionally may be necessary. In-person services are not bookable online. Please discuss any in-person needs with your Ourera provider through secure messaging or through a telemedicine visit.